Support

Need help? Email nelsonsalvadorzx@gmail.com. We usually answer within two working days. Tell us the scan id (the 8 characters shown on the scan page) if your question is about a scan.

Scans

• My scan failed. Its credits come back automatically. Most failures come from the video: see how to film a video for a 3D model.
• My mesh wasn't made.The splat is still delivered and the mesh's credits are refunded automatically.
• My scan is taking long. Most scans take about 10 minutes, High quality longer. The scan page shows its progress.

Claude, ChatGPT and other AI assistants

• Connecting. The MCP server guide has the steps for Claude, ChatGPT, Claude Code, Cursor and other apps, and a troubleshooting section.
• Disconnecting.Remove MakeSplat in your assistant's connector or plugin settings. If you gave it an API key, revoke the key in your dashboard.
• Credits. Assistants only spend credits when they start a scan at a price you agreed to. Credits are managed on makesplat.com, never in the chat.

Your account and data

To get a copy of your data or delete your account and everything in it, email nelsonsalvadorzx@gmail.com from the address you signed up with. See the privacy policy for what we keep and for how long.

Security

Found a security problem? Email nelsonsalvadorzx@gmail.com with Security in the subject. We reply within three working days. Please give us a chance to fix it before telling anyone else.

MakeSplat is run by Nelson José Salvador, a sole trader in Portugal.