Privacy Policy

Last updated: June 10, 2026

MakeSplat is operated by 3Dish, Portugal ("we"). This policy explains what personal data we process, why, and your rights under the GDPR.

What we collect

• Account data — email address and authentication data, managed by our sign-in provider Clerk.
• Payment data — handled entirely by Stripe; we never see or store card numbers. We store your credit balance and transaction history.
• Content — videos you upload (deleted automatically within 7 days) and the 3D splat files we generate (retained so you can re-download them).
• Usage data — API request logs, scan parameters, processing times, and IP addresses in server logs (retained ~30 days for security and debugging).

Why we process it (legal bases)

• To provide the Service you signed up for — performance of contract (Art. 6(1)(b) GDPR).
• To secure the Service, prevent abuse, and debug failures — legitimate interest (Art. 6(1)(f)).
• To comply with tax and accounting obligations — legal obligation (Art. 6(1)(c)).

We do not sell your data, run ads, or use your content to train AI models.

Processors we rely on

• Clerk (US) — authentication
• Stripe (US/IE) — payments
• Fly.io (US, servers in Paris, FR) — application hosting and database
• Cloudflare (US, EU jurisdictions) — file storage (R2)
• RunPod (US/EU data centers) — GPU processing of your videos

Transfers outside the EEA are covered by EU Standard Contractual Clauses and/or the EU-US Data Privacy Framework where applicable.

Retention

• Uploaded videos: deleted within 7 days, automatically.
• Generated splats: kept until you delete them or close your account.
• Account and billing records: as long as your account exists, plus statutory retention for invoices.
• Server logs: ~30 days.

Your rights

You can access, correct, export, or delete your personal data, object to processing, and lodge a complaint with a supervisory authority (in Portugal: CNPD). To exercise any right, email support@makesplat.com — we respond within 30 days. Deleting your account removes your content and personal data, except records we must keep by law.

Cookies

We use only essential cookies (session/authentication via Clerk). No advertising or cross-site tracking cookies.